Just wanted to drop you a quick email to thank you and the team for a job well done.
The process, from start to finish, has been so easy, and that is how I think all such matters should be. If only everything in life were that way…
Anyway, I cannot praise highly enough the work of Paul, and Patrick, over the two days they were here. They are a credit to themselves and as ambassadors for the company.
Paul is clearly a very competent engineer, informed, personable, kind, willing to advise the customer and happy to go the extra mile to make sure things are all covered. Patrick, who is learning the ropes as an apprentice, was attentive and on the ball – I am sure he will go far.
Paul and Patrick worked well together as a team and worked with and around Mike, the electrician, to make sure time was not wasted, and the work progressed. I do believe that my home was left cleaner after each day's work than when they started!
Given the existing issues on site– my external chimney flue and structure of building/lintels etc., as well as fitting the external units at first-floor level to accommodate a future ground floor extension, we got a great, and as unobtrusive a result as possible.
The weather for them all was not good on Thursday, as you will recall, but they got a full days work done nonetheless, which is a credit to them as I would have been tempted, for their sakes, to reschedule.
All in all, I am 110% impressed and pleased with the work and my new air conditioning units, which really are incredibly quiet and very unobtrusive. Given these units heat the home as well as cool, this could well be one of the best and most important home improvements I have undertaken, and I am very pleased that I chose LAC to do it for me.
I will have absolutely no problem recommending your team and the products, to anyone that wishes to come by and look or ask me. Or please feel free to share this recommendation online.
I look forward to seeing Paul and Patrick again when it is time for an annual service of the two units.
We just wanted to feed back & say what a credit to you the two gentlemen who fitted our system were. Polite, professional, and thorough. The apprentice was a hard working young man, eagerly following instructions & getting stuck in to complete jobs on his own. The respect between him & his colleague was evident & it was a delight to see them working together as a team.
We'd have no hesitation in recommending your company & services to others. Start to finish you've been a pleasure to deal with.