Faults incorrectly diagnosed
This all comes down to a lack of understanding. Take a process cooling plant for example. In order to competently diagnose any given issue, the engineer in question needs to look at the process as a whole, not assess component parts in isolation. When you opt for a cheap contract, it's highly unlikely that the contractor has taken the time to understand your cooling process and plant, and as such lacks the knowledge to accurately identify the source of a problem. Instead, parts are replaced at random in a vain attempt to fix the issue - and all at your expense.
You find the contractor unresponsive
In many business settings, the equipment in question is critical to operation. With output and quality control dependent on these systems working effectively, downtime can have costly consequences. It’s therefore imperative that, in cases of emergency, you get a fast, responsive service. The problem is, if you’ve taken out a cheap contract, you won’t sit high up on the priorities list.
What to Look for When Choosing a Contractor
So what should you be looking for when comparing Planned Preventative Maintenance contracts? Price is, of course, a consideration and the ongoing cost should fall within your budget. But more importantly, your maintenance contractor should:
- Understand your manufacturing process and what’s required to keep it running smoothly
- Provide clear, transparent contract terms with no hidden costs
- Hold professional accreditations that demonstrate full compliance and technical competence
- Offer priority response for emergency call out and repair
Essentially, a good contractor should act as an extension of your business. They should be a partner you can rely on to fulfil their duties to the highest possible standard, and keep your critical systems working at maximum efficiency. That’s where the value lies, and why you should always focus on quality over cost.